Refund policy

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Right of Withdrawal

The consumer has the right to withdraw from this contract within fourteen (14) days without providing any reason.The withdrawal period expires fourteen days after the day on which the consumer, or a third party other than the carrier and designated by the consumer, acquires physical possession of the goods.

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Exclusion or Early Loss of the Right of Withdrawal

The right of withdrawal does not apply in the following cases:
• goods that are liable to deteriorate or expire rapidly;
• sealed goods that are not suitable for return for health protection or hygiene reasons, and that have been opened after delivery.For food products (such as extra virgin olive oil or gourmet items), the right of withdrawal applies only if the product is intact, unopened, undamaged, and with its original seal fully intact.

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Effects of Withdrawal

In the event of a valid withdrawal, we will refund all payments received from the consumer, including standard delivery costs, within fourteen days from the day we receive the withdrawal notice.The refund may be withheld until we have received the returned goods.

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Return of Goods and Liability for Diminished Value

The consumer must return the goods without undue delay and in any case within fourteen days from the date of the withdrawal notice.The direct costs of returning the goods are borne by the consumer.The consumer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.This applies in particular in the following cases:
• original packaging damaged or missing;
• transport damage resulting from insufficient packaging for the return shipment;
• food products that have been opened or lack their original seal.

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Standard Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

Recipient:

[Company Name]
[Address]
[E‑mail]

I/We (*) hereby notify the withdrawal from the sales contract for the following goods:Ordered on:

Received on:
Name of consumer(s):
Address of consumer(s):

Date:
Signature (only if this form is submitted in paper version)

(*) Delete as appropriate